Your satisfaction is our utmost priority. If you are not entirely satisfied with your purchase, we are here to help.

1. Return Eligibility & Window

• We offer a 7-Day Return Policy from the date of delivery.
• To be eligible for a return, the jewelry item must be unused, unworn, in its original condition, and accompanied by the original packaging, tags, and authenticity certificate.
• Custom-made, personalized, or engraved jewelry pieces are non-returnable.

2. Return Process

1. Request a return by emailing info@9kgolds.com or calling +91 79846 82601 within 7 days of delivery.
2. Share clear photographs/videos of the product along with the invoice.
3. Once approved, our team will schedule a secure reverse pickup from your address.

3. Quality Inspection & Verification Upon receipt at our facility, all returned items undergo a quality check by our gemologists to ensure the product has not been altered, worn, or damaged.

4. Refunds

• Approved Returns: Once verified, your refund will be processed back to your original payment method within 5 to 7 working days.
• COD Orders: Refunds will be transferred via bank transfer (NEFT/UPI) to the account details provided by you.